Summer 2020 Update: Frequently asked questions regarding the coronavirus
Last updated: April 24, 2020
At Envision, we appreciate the trust you place in us. To ensure you have access to the latest program information and guidance, we will use this webpage on COVID-19 to provide updates and steps we are taking to ensure your health and safety (during our programs).
Envision is operated by WorldStrides, a global company with more than 50 years of experience. The WorldStrides Health and Safety team is working around the clock to monitor the situation related to COVID-19 worldwide and is in frequent communication with Envision leadership. We continue to follow the guidance from the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), U.S. Department of State (DOS), and our Medical Director, Dr. Neal Sikka, from The George Washington University Department of Emergency Medicine.
Here are some answers to questions we are frequently hearing from customers:
What is Envision doing in response to COVID-19?
Envision has taken several proactive measures to ensure the health, safety, and security of the students who will be attending our programs this summer. In addition to cancelling select sessions, we will be implementing additional training for our staff to encourage best hygiene practices, and we will continue to update our protocols, with the support of WorldStrides’ Medical Director. We have also been in constant contact with our housing & university partners, who are adjusting their cleaning processes and protocols to meet the situation today, and we are offering the opportunity for our students to transfer to a 2021 program at 2020 pricing and with no transfer fees to provide them with extra flexibility.
Will my program be cancelled?
We are committed to student safety and will not host any programs in locations that are not deemed safe for travel. We will continue to work with our program partners and follow guidance from the CDC, DOS, WHO, and state and local authorities, and we will take action as needed. As we monitor the situation, both nationally and abroad, we won’t hesitate to make changes if the situation warrants it, including canceling or rescheduling programs if necessary.
When will you make decisions about canceling the program?
The situation is constantly evolving, and it is our hope that we will be able to run programs this summer. We are in frequent contact with our university and affiliated partners and will make sure to update you on the status of the program at least 30 days prior to the session start. We also understand you may have concerns regarding making travel arrangements and would suggest that before booking to consult your airline regarding their current refund policies. You may also want to consider speaking with a travel insurance provider. For more information on Envision’s travel insurance provider, please visit https://www.envisionexperience.com/pages/tuition-and-travel-protection-plan
What if the CDC issues a warning about travel to my program location?
We are following the directions of state officials and working closely with the universities and venues that host our programs. We will continue to work with them and follow guidance from the CDC and World Health Organization, and we will take action as needed.
If your program location is deemed unsafe for travel, we will make our best effort to reschedule. If rescheduling is not possible, we may cancel your program.
Will I get a refund?
The safety and security of our students is, and always will be, our highest priority. In the event that Envision is unable to run your program session, we will first attempt to reschedule the session. If rescheduling is not possible and we are forced to cancel, you will have the option to transfer your enrollment to a 2021 program at no cost and with 2020 pricing or you may choose to receive a full refund, including your deposit.
What if a student gets sick?
Students (and adults too) do sometimes fall ill while traveling. In the event that a student becomes sick, we will follow our best practices to allow the student to rest, and avoid spreading germs, and, where appropriate, seek additional guidance or care for the student.
In response to COVID-19, we have developed additional guidance and protocols. If we have reason to believe a student has been exposed to COVID-19, we will immediately engage local health authorities and our Medical Director, Dr. Neil Sikka of The George Washington University Department of Emergency Medicine.
Dr. Sikka advises that if a person is feeling ill and COVID-19 is suspected, it is essential not to wait until an individual is very sick to seek advice and help. Immediate care helps to avoid the unlikely situation that a person might become very sick and need to go to a clinic or hospital to get better.
What can I do to stay healthy?
To keep yourself and others safe and healthy:
- Comply with special instructions issued by local officials.
- Do not travel if you are feeling sick.
- Adhere to known, effective best practices to minimize your chance of catching respiratory infections:
- Do not touch any part of your face without first washing your hands.
- Avoid contact with persons who are already ill.
- Avoid unnecessary touching of other persons (e.g. shaking hands in greeting) and limit touching publicly-shared surfaces, where possible.
- Wash your hands frequently with soap and water for at least 20 seconds.
- Wash hands especially after using the restroom, before eating and after blowing your nose, coughing or sneezing.
- Carry hand sanitizer (60-95% alcohol) and use it for situations where hand washing might not be possible.
- When you cough or sneeze, cover your mouth and nose with a bent elbow or a tissue.